Support for StorageCraft ShadowProtect Backup

Idea#272

Stage: Completed

Campaign: MAX RemoteManagement

The ability for GFI Max to monitor and report on StorageCraft's ShadowProtect Backup product as part of it's Backup Checks.

We are currently doing this through EventLog Monitoring - but would like to see it included as a supported backup product.

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Feedback Score

38 votes

Idea Details

Vote Activity (latest 20 votes)

  1. Agreed
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  20. Agreed
(latest 20 votes)

Similar Ideas [ 3 ]

Events

  1. The Idea titled ShadowProtect backup software was merged with this Idea
  2. The Idea titled Support for Version 4.1 ShadowProtect Backup from Storagecraft was merged with this Idea
  3. The Idea titled Support for ShadowProect v 4.2.5.xxx was merged with this Idea
  4. The Idea titled Check Full backup only for Shadow Protect was merged with this Idea
  5. Status Changed from Active to Completed

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Comments

  1. Comment
    Graeme Hendry

    It would be good within the Backup Check for the DSC that an option is added to only count full backups for Shadow Protect.

    Currently it counts incrementals also and it would be good to skip these

    Comments on this comment

    1. Comment
      Chris Martin
      ( Moderator )

      Hi,

      There has been very little interest in this idea based on votes received, so while it will be retained on record it will now be closed.

      Regards,

      Steve

  2. Comment
    William Welch

    The previous versions of ShadowProtect are supported however,support for Version 4.1 of ShadowProtect Backup from StorageCraft is needed. Currently we are needing to make changes to the registry in order to make the check somewhat useful. More complete support for monitoring of the software would be very helpful and is key for us.

  3. Comment
    David Allen

    GFIMax says ShadowProtect is supported, and yet the check returns product not found. i have a work-around now with Event log checks but a proper check would be nice

    Attachments

    Comments on this comment

    1. Comment
      Chris Hyatt

      Enable support for version 4.1.5.10125 of shadow protect from storagecraft.

      Even though it is on the list of supported products it does not specify version numbers and the check reports "product not found" which according to technical support means that it isn't supported.

      If version numbers were detailed in the list of supported products this may have saved some time.

    2. Comment
      Community Member
      ( Moderator )

      Thanks Chris. Now available.

  4. Comment
    Chris Hyatt

    Enable support for version 4.1.5.10125 of shadow protect from storagecraft.

    Even though it is on the list of supported products it does not specify version numbers and the check reports "product not found" which according to technical support means that it isn't supported.

    If version numbers were detailed in the list of supported products this may have saved some time.

  5. Comment
    Greg Fastabend

    Thanks to http://cscmblog.blogspot.com/2012_03_01_archive.html I found the answer as to why this can fail. Simple regedit will fix the problem.

    GFI Remote Management - Storage Craft Shadow Protect not detected by Backup Check

    When using GFI Remote Management and Shadow Craft Shadow Protect on a x64 version of Windows you will find that the backup check will fail with the error "Product Not Found". This is because the backup check looks for the registry keys below, in Windows x64 the Wow6432Node registry key is used to contain the software registry keys and so the check fails. You can

    remedy this with the workaround below.

    Edit the registry in the HKEY_LOCAL_MACHINE key and add the key for your product version.

    ShadowProtect Desktop - SOFTWARE\StorageCraft\ShadowProtect Desktop\

    ShadowProtect Server - SOFTWARE\StorageCraft\ShadowProtect Server\ ShadowProtect

    Small Business Server - SOFTWARE\StorageCraft\ShadowProtect SBS\ ShadowProtect

    Small Business Server (legacy) - SOFTWARE\StorageCraft\ShadowProtect Server SBS Edition

    Fixed it for me.

  6. Comment
    Steve Sapsford

    We can toggle on MAV, MOB and Web Protection for computers but what is missing is an imaging solutions like ShadowProtect

    Would be great to be able to toggle on for a computer ShadowProtect for Servers as well as Workstations

    Other MSP products do this so would be great if GFI did as well

    Steve

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